Contact Us

Thank you for your interest in Numero 74. Our team remains fully available and dedicated to answer any question you may have regarding our products, the ordering process, a collaboration or any other enquiry.

To make it easier for you to find the answer you need, please have a look below, where we provide answers to the most frequent questions we receive. For some of them, you will also have possibility to reach us via email in case you need more specific attention.

We will do our best to answer you within 48h. Thank you!

Orders and Deliveries during COVID-19:

We continue to ship parcels every day on working days for our creations to reach you safely!
Our logistics partner and Coliposte shipping service based in France comply with all the official health & safety measures and have adapted their processes.

Due to these exceptional circumstances, shipping may take longer than usual. Despite some delays to some destinations, all our customers have received their orders safely so far.

Remember that your parcel might require a signature, and that if you are not home, your local post office will keep it only for 15 days before it is returned to us.

**UPDATE** DELIVERIES TO SWEDEN**POSTNORD your parcel might be waiting for you at a pick up point without you being notified. Please check the tracking we sent you and contact PostNord to find out where to pick your parcel. Thank you !


PRODUCT INFORMATION

When will out of stock items be back in stock ?

Please trust that we are doing our best to restock out of stock items as soon possible. However our handmade processes take longer than factory manufacturing.

We advise your to create an alert to be notified when it is back or check availability on our partners' websites (web search or visit our store locator).

To register for the "Back in stock alert", please :

1. Go to the product page.
2. Select the size that you are interested in.
4. Please enter your email address in the “Item out of stock - notify me!” pop-up.
5. Create the alert by clicking the button “Email Me”.

You will be notified on the email registered as soon as the item is back in stock again.

Please note -> After you have been notified, If the item is again out of stock, it has probably been sold out again in the meantime. Please register again to be notified again.

Questions about sizing, colours, handmade process...

If you have any question about sizing, please check out our Size Guide. Please note that our fashion items have a loose fit.

If you need help choosing a colour, we inform you that we do not have any colour or fabric samples available. You can visit our Colour description page or Portfolio section for more guidance.

If you can't find the answer you're looking for, we would be happy to assist you. Please send us an email using the below contact form. We will do our best to answer you within 48h. Promise!

Please Specify Product Name in your message

Can you send me fabric or colour swatches or samples?

Unfortunately, we don’t have any fabric or colour samples to send you, sorry about that.

We invite you to check out our colour description page: link to our Colour Description Page or Portfolio section with photo shoots of our creations, to find inspiration: link to our Portfolio section

Our fabric is also available in 1 or 3 metre pieces, in all our colours, in case you would like to order just a piece before buying other creations: link to our Fabric offer.


ORDERING PROCESS

Do I need to set up an account to place an order?

Yes, you will need to create an account before placing an order with us. It is quick and easy and it will allow you to
1. Track your orders
2. Review your order history
3. Download and Print your Order Invoice
4. Download and Print your Order Return Voucher
4. Add multiple addresses so you can shop even quicker next time

Please be assured that we comply with all data protection policies as per GDPR guidelines. You have the right to cancel, delete or make changes to your personal data anytime you wish.

I can't add some items to my cart, there is a pop up about volume restrictions.

Please note that due to parcel volume restrictions, some bulky items like decors might not be available for shipping to some destinations outside of Europe.

Please check your cart before proceeding.

Why are the shipping costs to my country so high?

Shipping costs to some countries outside Europe applied by our shipping partner are high due to them considering the volumetric weight (how much space it takes) of the parcel, which is a lot higher than the actual weight.

We are covering for parcel processing fully and for shipping costs partially to help our customers, however we cannot cover a larger amount. We are a small company, making a limited quantity of products, handmade by artisans.

Please be assured that we are currently working on finding another solution to lower the costs of shipping to some countries outside Europe.

In the meantime, we invite you to check our partners based in your country or closer to your country: please click on the following link to access our Store Locator. 


MY ORDER

Can I cancel or make changes to my order once it is confirmed ?

We start processing your order as soon as we receive it. It is not possible to cancel it or make any changes to it once your parcel has left our warehouse.

If you change your mind after that, you may return any goods to us for a full refund of the price paid for them, with the original payment method used.

If your order has been placed outside of working hours (GMT+1 time zone), or in the last hour, you can contact us using the below form so that we can try to cancel it (however no changes can be made at that point, only cancellations).

Please Specify Order Nr. in your message

What happens if I notice that my personal details are incorrect after I have placed my order?

If you realise your personal details are incorrect once you have completed the ordering process, please contact us as soon as possible.

We cannot guarantee that we will be able to correct it, however, we can assure you that we will do our best!

Please Specify Order Nr. in your message


DELIVERY

How can I track my order?

We will email you your tracking link once your parcel has been shipped from our warehouse in Angers (France). Please note your tracking will be available within 24 hours of dispatch.

You can also track your parcel in your NUMERO 74 account.

All our orders are successfully received by our customers. Please only contact us if you haven't received your parcel within 15 working days.

What should I do if my order hasn’t been delivered yet?

The delivery time for your order is also dependent on the delivery of the local Postal office.

Your order can be delivered at any time between 09:00 am to 06:00 pm from Monday to Friday (Business days).

For more information, please check the email notice with your tracking link that has been sent when your parcel has been shipped from our warehouse in Angers (France).

You can also track your parcel in your NUMERO 74 account.

All our orders are successfully received by our customers. Please only contact us if you haven't received your parcel within 15 working days.

What happens if I am out when you try to deliver?

If you are not available to accept delivery, the local Post Service will leave a card (where possible) informing you where your parcel has been left.

In the event of non-delivery to your home address, parcels are held in your local post offices. Please check frequently with your post office for your order.

We cannot be held responsible for undelivered or not picked parcels that will be held maximum 15 days at your post office before to be returned to sender.

After 15 days , your parcel will be returned to NUMERO 74 and an automatic refund will be processed. Please note this can take up to 15 working days. We cannot stop this process once it has begun or reship your order.

WARNING -> In case of returned orders, we refund the value of the order but NOT the amount of the shipping.

I have entered an incorrect address, what should I do?

Please contact us as soon as possible if you cannot receive your parcel at this address. Dependant on the delivery option chosen, we cannot guarantee that we will be able to intercept delivery before the first attempt is made.

Please Specify Order Nr. in your message

I'm missing an item in my order, what should I do?

We may have sent your items in separate parcels. Please check your shipment confirmation email and click on the tracking link provided.

If your order has been sent in two separate parcels you will see two separate tracking numbers on your tracking. You can click this and see the full tracking details for each parcel.

If an item is missing, please contact us with the order number and the missing items CODE (this can be found on your order confirmation).

We will resolve the issue as quickly as we can.

Please Specify Order Nr. in your message

I have received an incorrect item, what should I do?

We want to resolve this as quickly as possible. Please contact us with the order number, the product code (this can be found on your order confirmation) of the item you have been sent and code of the item you should have received.

Subject to stock availability we will try to send you the correct item. If we no longer have it in stock, we will process a refund to the card used to place the order.

Please Specify Order Nr. in your message

My item is faulty, what should I do?

As soon as you discover a fault with your item, please get in contact us with us.

So we can assist you efficiently, please do provide us with the following:

1. Order number.
2. The faulty item code (Example : STARCUSH_IV040_MIN )
3. An image of the fault.
4. Any other information e.g has and how it's been washed/dried.

Please Specify Order Nr. in your message

Can NUMERO 74 deliver to multiple addresses?

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

Do you ship to PO box address or freight forwarding addresses?

Unfortunately we are unable to deliver to Post Office (PO) box addresses.


RETURNS & REFUNDS

How do I proceed to return my order

If you wish to return any item of your order, you have the right to withdraw from the sale within 14 days after delivery.

To use this right, the products must be unused and in the same condition as when you received them, in their original packaging (with all labels etc.).

You will be responsible for the choice of transporter and for the cost of shipping the items back to our warehouse located in France (we recommend using a tracking system).

We will then reimburse you the cost of the products that you have paid.

HERE’S HOW TO PROCEED

1. Logon to “My account
2. Go to “My Orders”. Select your order and click the option “Return Form
3. Print the “Return Form” and Select the articles that you would like to return, indicating the reason for the return with the “Reason code”.
4. Send your order back to us at the following address:

NUMERO 74
C/o Logisseo
12 Avenue Jean Joxé
49100 Angers, FRANCE

5. Once your return has been received and verified by our Customer Service team, we will refund the amount due to the original payment method used for the order within 14 business days.

Once the refund has been made it can take up to 3 days to appear in your payment method account. The delay may vary, depending on your payment method.

Please be aware, return costs are at the customer’s expense.

Can I make an exchange?

Well unfortunately not…

If you return your parcel back to our warehouse, we are unable to process an exchange. Your item will be processed for an automatic refund. We advise you to place another order with the item that you wish.

Does n°74 pay for return costs?

No. Please be aware, return costs are at the customer’s expense.

When do I get my refund once I have returned an item?

It can take 14 working days from the date you return your item(s) to receiving your refund. Please note this does not include postage and processing times. An automatic email will be sent to you confirming your refund once it is received and processed. If you have not received this notification, your return has not reached us.

Right of withdrawal

Your rights under the Returns Policy are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2013.

You have a right to cancel a contract at any time within 14 (fourteen) calendar days; beginning on the day after you received the product(s) without giving a reason. In this case, you will receive a full refund.

You must then return the goods to us along with the returns form before the end of the 14 days cancellation period.

Can I return more than one order in the same parcel?

Yes, as long as all orders are still within the returns period and all returns notes are included in the parcel.

I returned an article but I am still waiting on my refund

The processing time for returned items is 14 business days after we received your return. If after this time has passed you have not had news about your return, please contact our Customer Service team. We will get back to you as soon as we can.

Once your return has been processed by our Customer Service team, we will refund the amount paid for the article(s) to the original payment method used for the order.

Please Specify Order Nr. in your message


PROFESSIONAL

Wholesale Enquiries

Hello! We are honoured by your wish to offer our products to your customers.
Due to our handcrafted production model, we can only work with a limited number of retailers.

We invite you to fill in a Wholesale Enquiry Form by clicking -> here.

Please complete all the required fields with as much detail as possible. This information will allow us to understand your business activity better . We receive wholesale enquiries daily, so the list of applicants is currently quite long, we will contact you back only in case of a collaboration opportunity arises.

Please allow us few days for an eventual response.

Architects and Interior Designers

Thank you for your interest !

We really love seeing our handmade creation welcomed in design projects ! We would like to hear from you !

Interior designers who partner with us receive special conditions.

-> An exclusive DESIGNERS DISCOUNT on all Basics or/and Small Editions items (available on stock) excepting fashion, costumes & party and the Made By You line
-> Free Shipping for UE to trade on certain orders amount.
-> No Minimum order required.

To be Approved into our Interior Designer trade program you need to contact us on the "Apply for a trade account" and provide the appropriate credentials and following documents requested.

-> Registered Address, Phone number and website Address
-> Intra-community VAT Number
-> Business card, business letterhead copies.
-> Certified Interior Decorators documents

Discount is offered only to the trade with resale certificate & ID.

We also reserve the right to deny approval to all applications.

By submitting your email address, you will receive an email confirmation of your eventual approval and your Trade discount code. If your request is approved, orders and payment must be done only through our e-shop (no phone orders accepted).

Special projects can also be notified on your email request.

Press & Journalists

Thank you for contacting us! We are honored and glad by your interest in our brand!

For all press and media related enquiries, please send an email to our press agency -> here

They will get back to you directly.

To know more about us we invite you to visit our website.

Bloggers and Influencers

Hello ! You probably already know about us! Thank you for your interest in our world.

We wish to know more about you in order to possibly examine a future collaboration.

Due to a large amount of requests, we cannot answer positively to all applications and we must unfortunately reserve the right to deny certain inquiry approvals.

If you do not receive any feedback from us within 48 - 72 hours, this means that we will not follow up in the near futur. However, your application will be saved preciously in case of futur opportunities.

Again THANKS for your support and please feel free to continue to share images like you do! We hope you enjoy to publish them as much as we love to discover them every day… ♡


If you're interested to Apply for a Blogger/Influencer collaboration, Please answer the following questions below and forward them, including your contact informations, by submitting the link at the end of the section.

1. How did you discover n°74?

2. Did you already made some partnerships with other brands?

3. Are you interested by a specific occasional partnership or a constant cooperation?

4. Do you have any preferences in our range of colours?

5. Would you be interested to set up and share a photo shoot with your kids? How old are they?

6. How would you describe n°74 in 3 words?

7. Do you mind sharing with us our top 3 pictures (both accounts: your personal and n°74)

8. As you certainly perceived a new orientation earlier this year, n°74 is heading for new concrete realizations. According to this :

a. Would you be interested in testing a kit? YES - NO
b. Would you be inspired by imagining a DIY that fits with n°74 world? YES - NO

9. How do you imagine a collaboration with n°74? Gifting, ...

Thanks for your feedback ♡


WEBSITE ISSUE

Technical problems

If you experience any of the following Technical problems or/and issues:

-> Account / Log in / Password queries
-> Unable to add an item to my basket
-> Not all items images show
-> Page does not load
-> Payment not accepted
-> Incorrect information given on the page
-> I am experiencing problems at checkout

Please Contact our Technical support by email here below :

Please Specify Issue/Problem as Device used in your message