If you wish to return any item of your order, you have the right to withdraw from the sale within 14 calendar days after delivery.
To use this right, the products must be unused and in the same condition as when you received them, in their original packaging (with all labels etc.).
You will be responsible for the choice of transporter and for the cost of shipping the items back to our warehouse located in France (we recommend using a tracking system).
Sorry we do not offer exchanges. If you want to exchange an item, we advise you to return the item and place a new order.
HERE’S HOW TO PROCEED FOR A RETURN:
1. Logon to “My account”
2. Go to “My Orders”. Select your order and click the option “Return Form”
3. Print the “Return Form” and Select the articles that you would like to return, indicating the reason for the return with the “Reason code”.
4. Send your order back to us at the following address:
12 Avenue Jean Joxé
49100 Angers, FRANCE
5. Once your return has been received and verified by our Customer Service team, we will refund the amount due to the original payment method used for the order within 14 business days.
Once the refund has been made it can take up to 3 days to appear in your payment method account. The delay may vary, depending on your payment method.
Please be aware, return costs are at the customer’s expense.
For more information on returns and refunds, please go to our -> Refund Policy page.
Returns of faulty items, excluding the customer’s responsibility, and cases of delivery errors:
You can return any item if you think that it presents a clear fault or error within 14 (fourteen) calendar days following delivery. In this case, your return request must be sent prior to returning the item via our contact form.
For your request to be better understood and processed in a timely manner, please specify your order number on your request and attach photos of products clearly showing the issue to the email.
We will respond within 2 working days after our customer service has received your email.
If your request is accepted:
European Union: we will send you a prepaid shipping return slip via email, so that you can return the item with no extra charge to you.
For countries outside of the European Union: we kindly ask you to pay for shipping and send us a copy of the bill so that we can proceed to a refund.
Any item you wish to return must be in the same condition as when you received it: not used, not washed and not altered in any way.
Items must be returned in their original packaging, including all original labels and parts included.
Numero 74 reserves the right to refuse items returned via different parcels.
If the issue with the product is deemed to fall under Numero 74’s liability: if the item shows faults due to the manufacturing process, in case of errors in the delivered items versus the order, or in case of damage due to transportation, and if the return procedure has been followed, Numero 74 will refund the amount received from the customer for the purchase of the items plus initial shipping costs and return shipping costs (in case the customer has not received a prepaid shipping return slip).
The refund will be made within 14 (fourteen) working days.
In cases when the returned item does not comply with our refund policy, you will be informed of the invalidity of the return.
You will then have the possibility to have the item shipped back to you by paying only the shipping costs engaged.
Delivery address errors / The parcel has not been picked up
The transport company will send the parcel back to our warehouse.
We will refund the order amount, excluding costs for shipment to the recipient’s address and back to our warehouse, which in this case remain the customer’s liability and therefore will be deducted from the total order value.
If you wish to order again, you will need to place a new order.