FAQs

***BREXIT UPDATE: UK ORDERS TEMPORALILY SUSPENDED***

In order to give us time to comply with new trade regulations, we had to suspend orders and shipping to the United Kingdom. Please be assured that we are doing our best to put these new regulations in place and welcome our British customers again soon!

IF YOU CANNOT FIND THE ANSWER YOU ARE LOOKING FOR HERE please contact us on our -> Contact us.

BUYING NUMERO 74 PRODUCTS

Where can I buy Numero 74 products ?

Our products are currently available for purchase through our E-shop, our physical store L’Atelier located in Ibiza, Spain a

To find physical stores near you or online shops, please visit our -> Store Locator.

The item I am looking for is out of stock

We offer a wide range of products, colours and sizes and each one of our creations is handmade by artisans. Unlike factory-based manufacturing, our production is limited. Some items might therefore be temporarily out of stock.

It is not possible for us to know if a product is available at our partners’ shops as stock levels vary constantly. We advise you to check product availability or restocking information by contacting various authorised partners even outside your country.

If a product you're interested in is out of stock, you will have the possibility to apply for an email alert informing you once the product is back in stock.

To register for the Back in stock alert, please :

1. Go to the product’s page.
2. Select the size that you are interested in.
4. Please enter your email address in the “Item out of stock - notify me!” pop-up.
5. Create the alert by clicking the button “Email Me”.

You will be notified on the email registered as soon as the item is back in stock again.

How can I buy on numero74.com?

Click on the link to the product category you are interested in (DECOR, HOME, BABY ESSENTIALS FASHION or TOYS & PARTY) via the button of the top menu or the Homepage categories.

A full list of available products within this category will be displayed.

Click directly on the desired product
OR
Filter the list by sub-category on left-hand side menu, then click on the desired product.

Once on the product page, select the size you wish to purchase, then click on “Add to cart”.

Once you have added all the desired items to your cart, click on the cart icon (top right corner of the page) to finalise the order.

Your cart will show a summary of all items selected, including quantity and price. You can change the quantity by entering the amount wanted and clicking on the button “Update cart”.

Please note that a discount may be applied to Archive items. The price shown in your cart already takes this discount into account.

Unfortunately, we do not offer gift wrapping options at present.

If you wish to proceed with your order, check your cart contents then click on “Check out”.

Before proceeding to the next page, you will be asked to read and agree to the website’s Terms and Conditions and Privacy Policy.

At this point, you can create an account (recommended) or order as a guest.

Please note that creating a customer account is quick, simple and will allow you to access the history of all your previous orders. You will also gain time as your personal data will be saved for your next orders, in compliance with the current GDPR law on data protection. You will have the right to access, modify or delete your personal data at any time.

Please complete all fields as accurately as possible.

Once you have checked all information is correct, you can confirm your order and select your preferred payment method.

If you have a discount code, please enter it in the “Discount code” box below the list of items in your cart.

Proceed to secure payment to finalise your order.

You will receive a confirmation email a few minutes after your order has been validated. Please remember to check all information provided in this order confirmation email.

Receiving this email confirms that your order has been placed successfully and that it will be prepared for shipping as soon as possible.

What payment methods do you accept?

You can pay your order with the following payment methods:

Visa, Mastercard, American Express, Maestro, Shopify Pay, Apple Pay or Google Pay.

We offer also payment in 3 installements with Scalapay.

What is Scalapay installment payment?

Scalapay allows you to buy in 3 convenient installments, of the same amount, without interest, and to receive your order immediately.

  • 1st installment : charged at the time of purchase. Your order is shipped.
  • 2nd installment : 4 weeks from the date of purchase
  • 3rd and last installment : 8 weeks from the date of purchase

    The service has no additional costs if the installments are paid by the due date. Furthermore, at the time of purchase you do not necessarily have to have the total amount of the order available, you just need to have only the amount of the first installment available.
How does the Scalapay payment in installments work?
 
STEP 1
Choose Scalapay at checkout and continue with the purchase
 
STEP 2
You will be redirected to the Scalapay registration page.
Registering is fast, you need to create an account and insert a valid Visa, Mastercard or Amex card
 
STEP 3
Once registration is complete, your order is confirmed.
You are only charged for the first installment and your order is shipped right away.

 
From the moment you make a purchase by selecting the Scalapay payment method, you have 20 minutes to be able to register on Scalapay and confirm your purchase. In the absence of payment, your order will be automatically canceled.
 
If you accidentally close the check-out page before completing the registration on Scalapay, you can always complete the registration via the email you received.
 
Remember that you have 20 minutes to register on Scalapay and confirm the order.


DISCLAIMER:
If you buy with Scalapay you will receive your order immediately and pay in 3 installments.
You acknowledge that the installments will be transferred to Incremento SPV S.r.l., to related parties and their assignees,
and that you authorize this transfer.

I haven’t received an order confirmation email, what do I do?

If you haven’t received this email, please check your Spam folder. Depending on your email provider, your order confirmation email might have been placed there.

If you can’t find it even in your Spam folder, please contact us on -> Customer Service

When do I know if the payment has gone through?

Once you have entered your banking details and clicked on “Validate”, the payment of your order total amount will be automatically debited.

Depending on your country’s banking regulations, it can take a couple of days to appear on your statement.

Are prices displayed on numero74.com with VAT included or not?

Product prices displayed on numero74.com include French VAT for all orders to be shipped within the European Union.

For orders shipped to countries outside of the European Union, prices are displayed excluding VAT. However, these orders might be subject to potential customs tax and duties in the country of destination.

The costs and formalities related to these orders are the recipient’s responsibility.

For more information, please refer to our -> Terms and Conditions.

How do you ensure safety and confidentiality of my payment details?

We make sure that your online shopping experience is safe and secure. All payment information provided remains confidential as it is transmitted directly to a registered banking institution in a secure environment.

The payment details provided, such as credit card numbers, are not saved on numero74.com servers but are processed directly by a secured banking platform.

How can I log in to my online account if I have forgotten my password?

Click on “I forgot my password” located on your account landing page.

Enter your email address to receive an email allowing you to log back into your account, then click on the link provided to reset your password.

How can I modify my account on numero74.com ?

You can edit your customer account information anytime you wish by clicking on “My account”.

Log in then click on “Modify”. Make the desired changes then click on “Save”.

SHIPPING & RETURNS

Which countries do you ship to?

Numero 74 currently ships to most countries Worldwide and to the following countries within Europe (excluding overseas territories and P.O. boxes):

Albania, Andorra, Armenia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Our home delivery shipping partners are COLISSIMO - La Poste within Europe and DHL Express for the rest of the world. We offer also delivery at pick up points with MONDIAL RELAY in France, Belgium, Luxembourg and Spain.

A signature will be required upon delivery.

A parcel tracking number will be sent to you when your order has been shipped.

MONDIAL RELAY to delivery points will take place within 48 hours from Tuesday to Saturday, except national holidays, within a time frame that varies from 08:00 am to 09:00 pm according to the business and location (urban or rural) of the Delivery Point, no delivery will take place on Mondays. You can choose your closest Delivery Point. You will be informed of the availability of your package at your Delivery Point by email. A form of identification will be required in order to receive your package. In case you are unable to pick up the package, a third party can pick it up for you if you notify Mondial Relay in advance by contacting Mondial Relay Customer Services on (+33) (0) 892 707 617 (€0.34/min). The third party must show a form of identification.

The package is available for pickup at the Mondial Relay delivery point for 10 working days. After this period, the package shall be returned to Numero74 Logistic Partner.

Shipping costs and times

They vary according to the country of destination, the delivery mode and the size and weight of the parcel.

To know the shipping costs that will be applied, we advise you to place the desired items in the cart and proceed to the next page.

The processing and preparation of your order can vary between 24h and 3 working days according to the items and the amount of orders being processed at the same time.

You will be notified via email when your order has been shipped. The delivery time announced by the transport company will start at that point.

Please remember to check your Spam folder. Depending on your email provider, your order confirmation email might have been placed there.

For more information on shipping, please go to our -> Shipping Policy page.

Delivery zones Average delivery time
Europe (COLISSIMO - La Poste)  
France, Monaco 2-4 working days
Luxembourg 3-4 working days
Belgium, The Netherlands, Ireland 4-5 working days
Austria, Germany 4-6 working days
Italy, Spain (except Canary Islands), Portugal, Denmark, Finland, Sweden, Estonia, Latvia, Lithuania, Czech Republic, Hungary, Poland, Slovenia, Slovakia, Croatia, Bosnia, Serbia 5-6 working days
Bulgaria, Cyprus, Greece, Romania 6-7 working days
Outside Europe (COLISSIMO - La Poste)  
Switzerland 5-6 working days
Norway 6-7 working days
Rest of the world (DHL Express) 6-10 working days

Returning items bought on numero74.com

If you wish to return any item of your order, you have the right to withdraw from the sale within 14 calendar days after delivery.

To use this right, the products must be unused and in the same condition as when you received them, in their original packaging (with all labels etc.).

You will be responsible for the choice of transporter and for the cost of shipping the items back to our warehouse located in France (we recommend using a tracking system).

Sorry we do not offer exchanges. If you want to exchange an item, we advise you to return the item and place a new order.

HERE’S HOW TO PROCEED FOR A RETURN:

1. Logon to “My account
2. Go to “My Orders”. Select your order and click the option “Return Form
3. Print the “Return Form” and Select the articles that you would like to return, indicating the reason for the return with the “Reason code”.
4. Send your order back to us at the following address:

NUMERO 74
C/o Logisseo
28 Boulevard Gaston Birgé
49100 Angers, FRANCE

5. Once your return has been received and verified by our Customer Service team, we will refund the amount due to the original payment method used for the order within 14 business days.

Once the refund has been made it can take up to 3 days to appear in your payment method account. The delay may vary, depending on your payment method.
Please be aware, return costs are at the customer’s expense.

For more information on returns and refunds, please go to our -> Refund Policy page.

Returns of faulty items, excluding the customer’s responsibility, and cases of delivery errors:

You can return any item if you think that it presents a clear fault or error within 14 (fourteen) calendar days following delivery. In this case, your return request must be sent prior to returning the item via our contact form.

For your request to be better understood and processed in a timely manner, please specify your order number on your request and attach photos of products clearly showing the issue to the email.

We will respond within 2 working days after our customer service has received your email.

If your request is accepted:
European Union: we will send you a prepaid shipping return slip via email, so that you can return the item with no extra charge to you.
For countries outside of the European Union: we kindly ask you to pay for shipping and send us a copy of the bill so that we can proceed to a refund.

Any item you wish to return must be in the same condition as when you received it: not used, not washed and not altered in any way.
Items must be returned in their original packaging, including all original labels and parts included.

Numero 74 reserves the right to refuse items returned via different parcels.

If the issue with the product is deemed to fall under Numero 74’s liability: if the item shows faults due to the manufacturing process, in case of errors in the delivered items versus the order, or in case of damage due to transportation, and if the return procedure has been followed, Numero 74 will refund the amount received from the customer for the purchase of the items plus initial shipping costs and return shipping costs (in case the customer has not received a prepaid shipping return slip).

The refund will be made within 14 (fourteen) working days.

In cases when the returned item does not comply with our refund policy, you will be informed of the invalidity of the return.
You will then have the possibility to have the item shipped back to you by paying only the shipping costs engaged.

Delivery address errors / The parcel has not been picked up

The transport company will send the parcel back to our warehouse.

We will refund the order amount, excluding costs for shipment to the recipient’s address and back to our warehouse, which in this case remain the customer’s liability and therefore will be deducted from the total order value.

If you wish to order again, you will need to place a new order.

Returning items bought at our partners

If you have any issue with a Numero 74 product bought at one of our resellers, we kindly ask you to contact them directly.

We do not process any after-sale requests regarding items not purchased on numero74.com

NUMERO 74 BRAND & PRODUCTS

Where are Numero 74 products made?

Our creations are handmade by artisans in Northern Thailand. Organised in self-managed cooperatives, they work from home or collective workshops.

What is Numero 74’s handmade process?

We are passionate about creativity and handmade processes, which is why our products are made exclusively by artisans. Fabric cutting, sewing finishing touches, embroidery, crochet… are all made by hand.

This production style, so unique to Numero 74, allows us to value the talents and know-how of the people who give the time, the attention and a lot of love to each creation.

Because of our handmade artisanal processes, please be aware that there might be some small irregularities or slight variations of shade between products of the same colour, due to different dye baths and fabric textures.

This must be considered as a particularity of our handcrafted processes as opposed to factory manufacturing. It is one of the features that makes our products so unique.

Please be aware that a colour appearing on your digital device can differ slightly from its real appearance.

Are your products made of organic cotton? Are they GOTS certified?

Our transition to organic cotton took place in 2017.

Please check the product description on our website and product labels which will clearly specify if the cotton is organic. Some Archive items from past and limited editions may not be made of organic cotton.

For products made after our transition, all our cotton fabrics are organically grown and GOTS certified (Global Organic Textile Standard), the worldwide standards for organic fibres. These standards guarantee that every step of the production and transformation processes is socially responsible and respectful of human beings and the environment.

The dyes used on our fabrics are Oeko-Tex Standard 100 certified, ensuring that fabrics are free from hazardous substances.

I’m not sure which size to get, how does Numero 74’s fashion items fit?

Numero 74 fashion creations are designed for freedom of expression and movement. Comfortable and easy to wear, the fit is supple and airy.

We therefore advise you to choose your actual size and not go for an extra size for children.

You will find our size guide by clicking on the following link -> Size Guide.

How do I take care of my Numero 74 products?

You will find complete care instructions for all our products on the label attached to each Numero 74 creation.

To help keep your product nice and beautiful, handle it with care, follow the washing instructions and avoid long exposure to sunlight.

What is the fragrance I can smell on Numero 74 products and where can I find it?

Before packing, all our textile creations are washed with a fabric softener that gives it a subtle scent, which goes away after the first wash.

The use of this softener is exclusive to our production and is not available for sale to the general public for the moment.

How can I stay updated on Numero 74’s news and activities?

You can subscribe to our newsletter by entering your email address in the space provided at the bottom of this page or by following us on Facebook, Instagram or Pinterest (links at the bottom of the page).

We will only use your email to keep you posted on news and updates about our activities. You will be able to unsubscribe any time you want.

We fully comply with the General Data Protection Regulation (“GDPR”) requirements, which came into effect on May 25th, 2018. Therefore, we will always ask for your consent regarding any communication we may send you.

WHOLESALE/COLLABORATIONS

I wish to resell Numero 74 products, how can we become business partners?

Hello!

We are touched by your interest in our products but unfortunately we do not open B2B accounts.

Architects and Interior Designers

Thank you for your interest !

We really love seeing our handmade creation welcomed in design projects ! We would like to hear from you !

Interior designers who partner with us receive special conditions.

To be Approved into our Interior Designer trade program you need to contact us on the "Apply for a trade account" and provide the appropriate credentials and following documents requested.

-> Registered Address, Phone number and website Address
-> Intra-community VAT Number
-> Business card, business letterhead copies.
-> Certified Interior Decorators documents

Discount is offered only to the trade with resale certificate & ID.

We also reserve the right to deny approval to all applications.

By submitting your email address, you will receive an email confirmation of your eventual approval and your Trade discount code. If your request is approved, orders and payment must be done only through our e-shop (no phone orders accepted).

Special projects can also be notified on your email request.

I am Social Media influencer/blogger or interior designer, how can we collaborate?

Hello ! You probably already know about us! Thank you for your interest in our world.

We wish to know more about you in order to possibly examine a future collaboration.

Due to a large amount of requests, we cannot answer positively to all applications and we must unfortunately reserve the right to deny certain inquiry approvals.

If you do not receive any feedback from us within 48 - 72 hours, this means that we will not follow up in the near futur. However, your application will be saved preciously in case of futur opportunities.

Again THANKS for your support and please feel free to continue to share images like you do! We hope you enjoy to publish them as much as we love to discover them every day… ♡


If you're interested to Apply for a Blogger/Influencer collaboration, Please answer the following questions below and forward them, including your contact informations, by submitting the link at the end of the section.

1. How did you discover n°74?

2. Did you already made some partnerships with other brands?

3. Are you interested by a specific occasional partnership or a constant cooperation?

4. Do you have any preferences in our range of colours?

5. Would you be interested to set up and share a photo shoot with your kids? How old are they?

6. How would you describe n°74 in 3 words?

7. Do you mind sharing with us your top 3 pictures (both accounts: your personal and n°74)

8. As you certainly perceived a new orientation earlier this year, n°74 is heading for new concrete realizations. According to this :

a. Would you be interested in testing a kit? YES - NO
b. Would you be inspired by imagining a DIY that fits with n°74 world? YES - NO

9. How do you imagine a collaboration with n°74? Gifting, ...

Thanks for your feedback ♡

I am a journalist, how do I contact Numero 74 press department?

For all press related enquiries, please send an email to our press agency -> Here

CORPORATE

Where are Numero 74 offices based?

Numero 74 was founded by Tara aka Poupy, a French woman with a nomadic spirit, who fell in love with Ibiza, an island off the east coast of Spain and Chiang Mai in Northern Thailand.

Our company is registered at the following address:

Legal Address:
POP UP 74 SAS, 102 bis rue de Miromesnil, 75008 Paris, France
Registered at the Commercial Registry of Paris under the number 914 875 380
VAT: FR94914875380 SIRET: 914 875 380 00018

Logistic Platform:
NUMERO 74, C/o Logisseo, 28 Boulevard Gaston Birgé, 49100 Angers, France


Our European team works remotely from home, located in various European countries, including Spain, France and Italy.

I would like to apply for a job at Numero 74, where do I send my CV?

Please send us your CV and most importantly, the reasons why you want to work with us at contact@numero74.com